# Plans and prices

> Airhug's Starter, Business and Enterprise plans, standard versus healthcare prices, what each includes, the 14-day free trial, and what is billed separately.

Source: https://docs.airhug.ai/billing/plans
Last updated: 2026-09-29

Airhug has two self-serve plans and a custom Enterprise plan. Each self-serve plan has a **standard** price and a **healthcare** price. Plans are month to month with no contract, and you can cancel any time.

> [!NOTE]
> These are the current list prices. The amount you are charged is always the amount Stripe shows at checkout. Check [airhug.ai/pricing](https://airhug.ai/pricing) for anything newer.

## Prices

| | Starter | Business | Enterprise |
| --- | --- | --- | --- |
| Standard price | $99 per month | $299 per month | Custom |
| Healthcare price (HIPAA compliance included) | $199 per month | $499 per month | Custom |
| AI tokens included | 3,000 per month | 15,000 per month | Custom |
| Extra token packs | Not available. Upgrade instead. | 5,000 tokens for $50 per month each | Custom |
| Free trial | 14 days, 1,000 tokens | 14 days, 1,000 tokens | Talk to sales |

**Standard** applies when HIPAA compliance is off. **Healthcare** applies when your business category turns HIPAA compliance on. See [business type and HIPAA](https://docs.airhug.ai/setup/business-type-and-hipaa.md).

## What each plan includes

### Starter

- AI receptionist on phone, text, email and website chat
- Unified inbox for calls, texts, email and chat
- Scheduling and a built-in calendar
- Journeys: reminders and follow-ups
- People and pipeline
- Knowledge and reporting
- The iPhone app
- One phone number

### Business: everything in Starter, plus

- Calendar sync with your external calendar
- Documents, forms with e-signatures, and the client portal
- Team compliance and learning
- Insights
- The AI [staff assistant](https://docs.airhug.ai/product/staff-agent.md), including in Slack and Teams
- Extra phone numbers
- Token packs

### Enterprise: everything in Business, plus

- Multiple locations
- Number porting help
- Custom onboarding
- Priority support

Contact [hello@airhug.ai](mailto:hello@airhug.ai) for Enterprise.

## Starter hides Business features

On Starter, Documents, Compliance, the staff assistant, Calendar sync and extra numbers are hidden, and the server refuses requests for them with a "plan upgrade required" message. Upgrading to Business unlocks them at once.

## Free trial

- **14 days**, with **1,000 AI tokens** to use during the trial (about 100 minutes of calls, or 500 written replies).
- A card is required to start the trial. If a card is not on file when the trial ends, the subscription cancels instead of charging, and you are told.
- You can add token packs only after the trial ends.

## What is billed separately

- **Your own carrier**, if you forward an existing number. Forwarded minutes are airtime on your own carrier plan while the AI is talking. On an unlimited plan this is not an issue.
- **Extra phone numbers** are a monthly add-on on Business. The price is shown at checkout.
- **Carrier registration fees for a local (10DLC) texting number**, charged by carriers to register your business brand and campaign. Toll-free verification has no registration fee. See [texting](https://docs.airhug.ai/channels/texting.md).

Airhug does not currently bill per call or per text on top of your plan. When AI tokens run out, see [AI tokens](https://docs.airhug.ai/billing/ai-tokens.md).

## Enterprise or custom needs

Multi-location groups, franchises and larger teams: email [hello@airhug.ai](mailto:hello@airhug.ai).

## Change plans

- **Starter to Business:** press **Upgrade** in **Settings → Billing**. It is charged prorated, immediately, and unlocks Business features and any locked calls.
- **Business to Starter:** press **Switch plan** in **Settings → Billing**. Business features are hidden again on Starter.
- **Standard to healthcare:** happens when you choose a healthcare category. The difference is invoiced immediately and the plan renews at the healthcare price. See [payments](https://docs.airhug.ai/billing/payments.md).