# Contact and support

> How to reach Airhug for support, sales, security reports, and Enterprise. What to include so a request is answered the first time.

Source: https://docs.airhug.ai/help/contact
Last updated: 2026-09-29

Email **[hello@airhug.ai](mailto:hello@airhug.ai)** for everything below.

| You need | Put in the subject |
| --- | --- |
| Help with a problem | `Support: <short description>` |
| Enterprise or multi-location pricing | `Enterprise` |
| To turn HIPAA compliance off (owner only, in writing) | `HIPAA setting request` |
| Attach your own Twilio account | `Twilio account` |
| Enable phone calls for a healthcare workspace | `HIPAA phone` |
| Report a security issue | `Security` |
| A mistake in these docs | `Docs: <page URL>` |

## What to include

- Your **workspace name** and the email address of the owner.
- **What you were doing** and **what you expected**.
- **What you saw**, with the exact message if there is one.
- The **page** in these docs you followed, if any.

## What not to include

- Passwords, one-time codes, card numbers or API keys.
- Patient information or other protected health details. Describe the problem without them.

## Before you write

The answer is often in [troubleshooting](https://docs.airhug.ai/help/troubleshooting.md) or [feature status](https://docs.airhug.ai/help/feature-status.md). You can also press **Ask AI** at the top of any page.