# Feature status

> What is fully available, limited, or coming in Airhug today, by feature. Check here before promising a capability to a customer.

Source: https://docs.airhug.ai/help/feature-status
Last updated: 2026-09-29

Airhug is in a gradual launch. Status changes, so check the **Last updated** date at the bottom of this page.

- **Available.** Works today for eligible workspaces.
- **Limited availability.** Built, but enabled per workspace or dependent on an outside approval.
- **Coming soon.** Being built. Do not promise it.

## Access

| Item | Status | Notes |
| --- | --- | --- |
| Creating a workspace | Limited availability | New businesses are let in gradually. If sign-up shows a waitlist, join it or email [hello@airhug.ai](mailto:hello@airhug.ai). |
| Web console (`app.airhug.ai`) | Available | Where everything is set up and paid for |
| iPhone app | Available | Free to use. Sign-in only, with no purchases in the app. |
| Public API or API keys | Not offered | Setup is through the console. See [for AI agents](https://docs.airhug.ai/getting-started/for-agents.md). |

## Channels

| Item | Status | Notes |
| --- | --- | --- |
| Phone calls, standard workspace | Available | On Twilio. New, forwarded or moved numbers. |
| Phone calls, healthcare workspace | Limited availability | Protected route on Amazon Chime and LiveKit. See [HIPAA phone calls](https://docs.airhug.ai/channels/hipaa-phone.md). |
| Call forwarding and test call | Available | See [call forwarding](https://docs.airhug.ai/channels/call-forwarding.md) |
| Number porting | Available for standard workspaces | Takes 1 to 4 weeks |
| Bring your own Twilio account | Limited availability | Arranged with support. Not self-serve. |
| Texting | Available | Replies need carrier registration. Toll-free is fastest. |
| Texting, healthcare workspace | Limited availability | Moving to AWS messaging under AWS's BAA |
| Email from your own domain | Available | See [email domain](https://docs.airhug.ai/channels/email-domain.md) |
| Website chat and browser calling | Available | See [website chat](https://docs.airhug.ai/channels/website-chat.md) |
| Slack and Teams staff assistant | Limited availability | Rolling out. See [Slack and Teams](https://docs.airhug.ai/channels/slack-and-teams.md). |

## Product

| Item | Status | Notes |
| --- | --- | --- |
| AI receptionist, inbox, people, scheduling, journeys, reporting | Available | Starter and Business |
| Calendar sync, documents, client portal, compliance, learning, staff assistant | Available | Business |
| Signable document templates with Airhug's own signing engine | Coming soon | In development |
| Automatic document checks (license expiry, identity) | Coming soon | Built but off in production. Ambiguous cases always go to a person. |
| Third-party integrations for the staff assistant | Coming soon | In development |

## Pricing and billing

| Item | Status | Notes |
| --- | --- | --- |
| Starter and Business plans, 14-day trial | Available | See [plans](https://docs.airhug.ai/billing/plans.md) |
| Healthcare prices | Available | Include HIPAA compliance |
| Enterprise | By arrangement | Contact sales |
| Per-call or per-text overage billing | Not offered | Tokens run out, then calls lock or you buy a pack. See [AI tokens](https://docs.airhug.ai/billing/ai-tokens.md). |

> [!NOTE]
> Prices and token allowances are current list values and may be adjusted. The amount charged is always the one Stripe shows at checkout.