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Quickstart

The shortest path from sign-up to an AI receptionist answering your business phone, in the order that avoids rework.

This page is the checklist. Each step links to the page with the detail. Plan on about 15 minutes of work, plus waiting time for anything a carrier has to approve.

Before you start#

Have these ready. None are required to begin, but each one unblocks a later step.

  • Your website address, if you have one. Setup reads it so the AI can answer questions about your business.
  • Your opening hours and the services you offer.
  • Your legal business name, address and EIN. Carriers need these before a business number can send texts. You can skip them and finish the rest.
  • Access to your domain's DNS settings, if you want email from your own domain.
  • Your existing business phone number and the phone that number rings, if you want to keep it.

Steps#

  1. Sign up and answer the setup questions. Sign-in is by emailed magic link or Google. Setup is one guided flow. See the setup flow.
  2. Choose your business type. This picks the words Airhug uses with your customers and decides whether HIPAA compliance applies. See business type and HIPAA.
  3. Pick a plan and start the 14-day free trial. The trial includes 1,000 AI tokens. See plans.
  4. Get a phone number. Choose one of three paths: a new Airhug number, forward your existing number, or move your number to Airhug. See phone numbers.
  5. Decide who answers first. Airhug can pick up at once, or your own phones can ring first. See call handling.
  6. Accept call recording and choose a voice. The AI tells every caller the line is recorded. See voice and greeting.
  7. Teach the AI your business. Confirm hours, services and the answers to common questions. See teach your AI.
  8. Test it. Call your number from a different phone. Check that the call appears in the inbox with a summary.

Then add the other channels#

Do these after the phone works. They are independent of each other.

  • Website chat. Paste one script tag on your site. See website chat.
  • Email. Add DNS records for your domain and forward one mailbox. See connect your email domain.
  • Texting. Register your business with US carriers so the AI can reply by text. See texting.
  • Team. Invite teammates and set what each can see. See team and roles.

Check that it worked#

  • A test call to your number is answered with your greeting, and a call record with a summary appears in Inbox.
  • Website chat shows the launcher in the bottom-right corner of your site, and a test message appears under Inbox → Website chat.
  • Email sent to your forwarding address gets a reply from reception@yourdomain.com.
  • Settings → Billing shows your token allowance and usage.

If a check fails, go to troubleshooting.