Using Airhug
Calendar and scheduling
How the AI books, moves and confirms appointments using real open times, the built-in calendar, calendar sync, request-only appointment types, and reminders.
Airhug checks your calendar and offers real open times on a call, in a text, or in chat. It books, reschedules and confirms, following the rules you set for each kind of appointment.
Built-in calendar#
Every workspace has a built-in calendar. You do not need an outside calendar to start. Use Calendar to see the week, add or edit appointments, set availability, and see attendance.
Rules per appointment type#
Set lengths, which team members can take it, and the service it belongs to. An appointment type can be set to request only, so a teammate approves it before it is final.
Calendar sync (Business)#
Connect an external calendar under Settings → Calendar. Airhug then offers times that are open in both places and writes bookings back. Calendar sync is part of the Business plan.
Reminders and follow-ups#
Reminders that cut no-shows, and follow-ups that bring people back, are set up as journeys. Customers confirm or reschedule by replying to a text.
Time zones#
Set your operating time zone under Settings → Company setup. New schedules and reminder rules start in that time zone. Nothing already saved changes when you change it.
Checks#
- Ask the AI on a call for an appointment. It offers open times from your calendar.
- The booking appears in Calendar and on the person's record.