Channels
Voice and greeting
Choose how your receptionist sounds, write its greeting, and know what applies to calls in progress.
Choose a voice#
Pick a voice at the setup step Voice, or later under Settings → Receptionist → Phone line. Preview a voice when a sample is available.
| Voice | Character |
|---|---|
| Ara | Warm, professional. The default. |
| Eve | Calm, friendly |
| Leo | Deep, steady |
| Rex | Upbeat, energetic |
Changing the voice applies to the next call. A call already in progress keeps the voice it started with.
Record your own voice#
Custom voices are recorded in the iPhone app (15 seconds to 3 minutes of clean speech). Once recorded, a custom voice can be applied to any line from the web console. A custom voice belongs to your workspace and is never available to another. Deleting it returns lines that used it to the default voice.
The raw recording is a voiceprint. It is held only while it uploads and is deleted afterwards. It is never stored.
Greeting and personality#
Under Settings → Receptionist → Identity and greeting you set:
- Receptionist name. What the AI calls itself.
- Greeting. What callers hear first. Write it as you would say it. Include your business name.
- Persona instructions. How it should sound and behave.
Callers are told the line is recorded before the AI takes anything down. See call handling.
Voice quality and models#
Airhug supports more than one voice model and can switch between them. The default is chosen for how natural it sounds. You do not need to pick a model.
Checks#
- Call your number. The greeting and voice match what you chose.
- Change the voice, hang up, and call again. The new voice is used.