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Feature status
What is fully available, limited, or coming in Airhug today, by feature. Check here before promising a capability to a customer.
Airhug is in a gradual launch. Status changes, so check the Last updated date at the bottom of this page.
- Available. Works today for eligible workspaces.
- Limited availability. Built, but enabled per workspace or dependent on an outside approval.
- Coming soon. Being built. Do not promise it.
Access#
| Item | Status | Notes |
|---|---|---|
| Creating a workspace | Limited availability | New businesses are let in gradually. If sign-up shows a waitlist, join it or email hello@airhug.ai. |
Web console (app.airhug.ai) | Available | Where everything is set up and paid for |
| iPhone app | Available | Free to use. Sign-in only, with no purchases in the app. |
| Public API or API keys | Not offered | Setup is through the console. See for AI agents. |
Channels#
| Item | Status | Notes |
|---|---|---|
| Phone calls, standard workspace | Available | On Twilio. New, forwarded or moved numbers. |
| Phone calls, healthcare workspace | Limited availability | Protected route on Amazon Chime and LiveKit. See HIPAA phone calls. |
| Call forwarding and test call | Available | See call forwarding |
| Number porting | Available for standard workspaces | Takes 1 to 4 weeks |
| Bring your own Twilio account | Limited availability | Arranged with support. Not self-serve. |
| Texting | Available | Replies need carrier registration. Toll-free is fastest. |
| Texting, healthcare workspace | Limited availability | Moving to AWS messaging under AWS's BAA |
| Email from your own domain | Available | See email domain |
| Website chat and browser calling | Available | See website chat |
| Slack and Teams staff assistant | Limited availability | Rolling out. See Slack and Teams. |
Product#
| Item | Status | Notes |
|---|---|---|
| AI receptionist, inbox, people, scheduling, journeys, reporting | Available | Starter and Business |
| Calendar sync, documents, client portal, compliance, learning, staff assistant | Available | Business |
| Signable document templates with Airhug's own signing engine | Coming soon | In development |
| Automatic document checks (license expiry, identity) | Coming soon | Built but off in production. Ambiguous cases always go to a person. |
| Third-party integrations for the staff assistant | Coming soon | In development |