Help
Contact and support
How to reach Airhug for support, sales, security reports, and Enterprise. What to include so a request is answered the first time.
Email hello@airhug.ai for everything below.
| You need | Put in the subject |
|---|---|
| Help with a problem | Support: <short description> |
| Enterprise or multi-location pricing | Enterprise |
| To turn HIPAA compliance off (owner only, in writing) | HIPAA setting request |
| Attach your own Twilio account | Twilio account |
| Enable phone calls for a healthcare workspace | HIPAA phone |
| Report a security issue | Security |
| A mistake in these docs | Docs: <page URL> |
What to include#
- Your workspace name and the email address of the owner.
- What you were doing and what you expected.
- What you saw, with the exact message if there is one.
- The page in these docs you followed, if any.
What not to include#
- Passwords, one-time codes, card numbers or API keys.
- Patient information or other protected health details. Describe the problem without them.
Before you write#
The answer is often in troubleshooting or feature status. You can also press Ask AI at the top of any page.