The setup flow

Setup is one guided flow at app.airhug.ai/onboarding. It saves as you go, so you can stop and continue later, including from a different computer. Setup only asks about the features you choose on the third screen.

Steps in order#

#	Screen	What it asks	Can skip?
1	Welcome	Nothing. Press continue.	No
2	How you heard about Airhug	One choice	Yes
3	Team size	One choice	Yes
4	What do you want Airhug to do?	Pick any of: Answering service, Client and team documentation, Company compliance	No, pick at least one
5	Your website	Your website address. Airhug reads it once so the AI can answer questions about your business.	Yes
6	Your business	Business name. This is used wherever Airhug speaks for you.	No
7	What kind of business is this?	Category and type of business. See business type and HIPAA.	No
8	When are you open?	Opening hours, typed however you say them, for example `Mon–Thu 8am–5pm, Fri 8am–2pm, closed weekends`. Airhug shows the parsed days and times to confirm.	No
9	What do you offer?	Services. Airhug suggests some from your website. Remove or add.	No
10	Common questions	Questions and answers, edited into the words the AI should say on a call	No
11	Business details	Business structure, legal name, EIN, address and a contact person. Carriers need these for a business phone number.	Yes. Voice works without them. Business texting waits for your EIN.
12	Plan	Starter or Business, and the start of your 14-day free trial	No
13	Invite teammates	Email addresses. Each person gets a secure invitation.	Yes
14	Your business number	New number, forward your number, or move your number	Yes, pick later
15	Do you accept call recording?	Yes or no. The AI tells every caller the line is recorded before it takes anything down.	No
16	Voice	Choose how the receptionist sounds, and preview it	No
17	Who answers first	How long your phones ring before the AI picks up	No
18	Know when someone calls	Browser notifications. You can enable them later in Settings.	Yes
19	Ready	Shows your number if you claimed one	No

Steps 5 and 8 to 11 (website, hours, services, common questions, business details) and steps 14 to 17 (number, recording, voice, who answers first) appear only if you chose Answering service. If you only chose documentation or compliance, setup skips them and you can add the answering service later.

Number step, briefly#

The number screen offers three paths. Full detail is in phone numbers.

Get a new number. Pick one near your customers. It is live in about a minute.
Forward my existing number. You keep your number and carrier. Airhug gives you a number that your unanswered calls forward to. Callers never see it.
Move my number here. Airhug becomes your carrier. Moving takes 1 to 4 weeks. Until then you get a temporary number and your current number forwards to it, so you are live today.

If your business details are not complete, the screen says your number comes later. Finish Settings → Messaging when you are ready, then choose a number.

After setup#

Everything you chose during setup lives under Settings. You can change it any time.
Finish anything you skipped from the checklists on each channel page: phone, texting, email, website chat.
Test with a real call. See the check list in the quickstart.