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Journeys and reporting

Automatic reminders and follow-ups that reach out at the right moment, and the reporting that shows what your phone is really doing.

Journeys#

Journeys are step-by-step plans that reach out on their own: a reminder before an appointment, a check-in after a job, a nudge when it is time to book again.

  1. Open Journeys. Choose Customer journeys (for the people you serve) or Company journeys (for your team).
  2. Pick a journey template, such as reminders, follow-ups or seasonal check-ins.
  3. Adjust the wording so it sounds like your business.
  4. Turn it on. Airhug handles everyone who matches.

People can reply STOP to texts or unsubscribe from email at any time, and Airhug honors it.

Reporting#

Reporting shows how many calls came in, when, why people called, and how many turned into appointments. It fills in on its own as conversations happen. Open a dashboard, then a tile, to drill into the calls behind a number. Numbers can be downloaded.

Insights (Business) follows every lead from first call to booked appointment: which conversations turned into work, which stalled, and where a follow-up would win them back. You can start a journey for everyone who did not book.

Checks#

  • A turned-on reminder journey sends a text before a test appointment.
  • Reporting shows a test call in the day's count.